Dub Dub and away

Campervan Hire for everyone

Frequently Asked Questions

The following frequently asked questions may assist you when deciding to book one of our campervans, but if you have any other questions then please contact us to ask them

 

What are the dimensions of our VW Campervans

Campervan
The Length (Bumper to Bumper) of our vans is 450 cm
The width of our vans is 172cm
The Height of our vans is either 194cm (Sunny) or 220cm (all of the others with their pop tops down)

VW Campervan Dimensions

Awning
The width of our awnings is 340cm
The depth of our awnings is 240cm
Image of country road awning

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What are the Collection and return Times?

Collection is normally 2:30pm onwards, we can make exceptions based on availability and upon request

Return is normally before 12 noon on the last day of hire, we can make exceptions based on availability and upon request

For Glastonbury we offer slightly different times, please enquire when booking

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What is included in the price?

  • Insurance for the first named driver (subject to terms and conditions)
  • A Full tank of petrol, but we ask that you also return the van with the same amount of petrol
  • A Bluetooth enabled CD player with iPod connection and the ability to play media from a USB stick
  • A drive away awning that can be used as an extra room or bedroom (Basically a large 2 person tent that can be attached to the side of the campervan)
  • a roll up table and chairs
  • A built in 2 ring gas cooker with grill
  • Cutlery and Crockery (okay Melamine plates and cups)
  • Frying pan, 2 saucepans, cooking utensils
  • Discounted members rates at the Camping and Caravanning sites across the UK
  • Full RAC cover which we hope you won’t need to use
  • Electric hook ups so you can use your hair dryer (dependent on camp site facilities)
  • Most important of all a whistling kettle to make that all important cup of tea when you get there.

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What are the optional extras?

  • Camp Beds (Pair) £20
  • Cycle Rack for 2 cycles £10
  • 1/4 length roof rack £20
  • Towel hire £10
  • Double Bedding pack hire £20
  • Hire of Children's sleeping bag £10 each

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How can I pay?

Payment can be made by BACS transfer or via credit and debit card over the phone. We do not accept American Express

The security deposit required when you hire the van of your choice is taken as a pre-authorised payment for the period that you have possesion of the campervan, this must be on a Credit or Debit card and will only be authorised should there be a problem during the hire period as per our terms and conditions.

For rentals over 7 days we will physically take the security deposit payment which will be returned at the end of the rental period.

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What deposit is required?

A non refundable booking deposit of £150 is required when you make your booking

Upon collection of your campervan, we will also require a security deposit of £750 which will need to be on a Credit or Debit card

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Can we take your Campervans abroad?

Due to the issues involved in insuring and arranging breakdown cover, the answer to this question is No.

If you wish to go abroad then please contact us and we will put you in touch with hire companies in France that may be able to assist.

You can take the campervans anywhere in the United Kingdom, with the exception of Northern Ireland,

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What identification is required?

We require the following forms of identification to be presented when collecting your campervan

Your full photo card or original paper licence (the paper counter part of your licence is now obsolete)
In addition we will also need two proofs of your address that is less than 3 months old in the form of the following

  • A recent utility or phone bill showing your current address
  • A statement or letter from your bank or card provider showing your current address
  • An official letter from the Government, Government Agency or Local Authority
  • A letter from your Doctor, Dentist or other health care specialist

In addition for drivers with non UK licences or where you reside outside of the UK then we will also need to see your current and valid passport
For Non EU licence holders you will also ned to provide us with details of your international driving permit

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Can additional drivers be added?

We can add an additional 2 drivers to the policy for a daily fee, this will be advised at the time of booking and we we will need to see the same proof of address for each additional driver when collecting the campervan

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I have points / convictions on my licence or I have made an insurance claim can I still be insured?

Our insurance company is normally quite understanding of points for speeding or similar, however they won't insure you if you have been convicted of dangerous driving, or if you have been convicted for driving under the influence of Alcohol or Drugs

The are also fairly understanding if you have made a claim in the last three years, however they may refuse you if you have made more than one claim in three years

In all cases please feel free to discuss it with us and we can make enquiries with the insurance company when you make your booking.

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What are the campervans like to drive?

All of our campervans are as they were designed back in the 1970's.

They don't have power assisted steering (something you only notice when parallel parking) nor do they have ABS on their brakes which means you just have to give a slightly longer gap between you and the vehicle in front, especially in the wet or when going down hill.

They have a 1600cc engine, which is more than sufficient unless you on a steep hill where you will need to change down gears to get you up the hill

We have fitted limiters on the engines to restrict the top engine speed to around 65mph (not that you will want to go faster than that) and they are all manual drive (sorry no automatics)

Saying that they are fun to drive and they are no longer than an average saloon car so you won't have a problem driving them, they do turn heads, people like to smile and wave at you when you are driving them and we advise you wave back to get into the Campervan vibe.

We do notice that other drivers are generally friendly towards you when you drive a campervan and quite often you get let out at junctions. Other Campervan drivers will wave and toot you when you pass and you will soon be doing the same.

Most of all lean back, get into a slower pace of life (they aren't built for speed) and enjoy the experience

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Can I tow?

The simple answer to this question is no, we haven't fitted towing bars to the campervans and if we find you have been towing whilst in possession of the campervan you will forfeit all of your security deposit and also be liable for any damage caused to the campervan, it's engine, transmission or suspension as a result.

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can I take a pet with me?

Of course, well behaved pets are welcome. We do charge an additional £20 fee to cover the extra cleaning afterwards to ensure that the next renter doesn't suffer any pet hair related allergic reaction

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How do I get to the office?

The nearest train stations to the office are East Dulwich serving London Bridge to Epsom, Beckenham Junction (via Crystal Palace) and West Croydon (via Norbury)
and Peckham Rye serving London Bridge, Victoria, Blackfriars (Thameslink), St Pancras / Kings Cross (Thameslink), Sevenoaks (via Swanley), Dartford (via Bexleyheath), Clapham Junction (overground) and Highbury & Islington (overground)

We are served by a number of nearby buses (12, 40, 63, 185, 197, 363, 484, P13)

We are based in a residential area with on street parking available (no Control Parking Zone) and cars may be left at your own risk in the surrounding streets.

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Wo I need to take out holiday insurance?

We strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday. . Please make sure that you arrange adequate travel insurance to cover you if you have to cancel or cut short your holiday or are forced to change your plans due to an incident.

Unfortunately booking deposits are non-refundable and we cannot reimburse you if your holiday is curtailed. If you have paid in full and cancel prior to departure please contact us immediately, part refunds may be available subject to the length of notice given.

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What happens if I breakdown?

All campervans have full RAC breakdown cover. Full instructions of what to do in the event of a breakdown will be provided for you when you collect your campervan. There is also a good 'breakdown' kit on board to enable the RAC to get you on the move again as quickly as possible. Should the Campervan be unrepairable then we would ask that it is transported back to the office where we will endeavour to provide you with an alternative campervan to complete your holiday or refund you for any unused full days of the trip if we haven't got a spare campervan available.

We advise you to take out the highest level of holiday insurance in the event of any unforeseen circumstances that could affect your holiday.

Fees may apply for call outs for human error, for example filling with the wrong fuel, being Locked out, lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at our discretion.

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Can I use a child seat in the campervan?

Yes, although the campervans aren't set up to use ISOFIX car seats. We recommend contacting us first to check the layout of the seatbelts in the campervan and to also arrange to try the child seat in the campervan in advance of your holiday.

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What about Security?

Thankfully crime is relatively low in most campsites but we do advise taking reasonable precautions are taken to ensure you have a safe and trouble free trip.

Please lock the vehicle at all times and keep valuables out of sight - particularly portable satellite navigation systems. All vehicles are fitted with a Thatcham Category 1 security system which must be enabled when you leave the vehicle. In addition we provide a steering arm lock that we recommend fitting as soon as you park the campervan.

we strongly advise you to keep personal items of value with you at all times or store them in approved campsite safes. There are no safes in our campervans as these can attract, rather than deter, criminals.

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How do I make a complaint?

Hopefully you will have a trouble free trip, however we would hope that you contact us as soon as you notice a problem or issue so that we can rectify it as soon as possible

We can only rectify things that we are aware off and it is always best telling us first hand rather than putting a negative comment up on a review website as we can normally resolve most problems whereas the review websites can't

If you do have reason to complain about our service or the campervan then we aims to resolve complaints within 28 days of receipt. Complaints must be made in writing to:

Dub Dub and Away Ltd.
Complaints team
46a Upland Road
East Dulwich
London
SE22 9EF

Complaints will only be handled if received within 28 days of the hire period ending.

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